Client Satisfaction Survey

At Southerns, we are dedicated to providing high-quality legal services and outstanding client care. We regularly seek feedback from our clients to ensure we continue to meet the highest professional standards and deliver the best possible experience.

Our Client Satisfaction Survey gives you the opportunity to share your views on the legal advice, communication, responsiveness and support you received from our solicitors. Your feedback helps us improve our services, strengthen our client relationships and ensure we continue to provide trusted legal advice to individuals and businesses.

We value every response and thank you for taking the time to complete this survey.

Feedback

Name(Required)
Have you previously used Southerns before this matter?
How many times have you used our services?

Case Handling

Did our service meet your expectations?
Overall, how would you rate the efficiency with which your matter was handled?
How quickly were your calls/emails typically responded to?
Were you regularly informed and updated with the progress of your case?
Were the final costs in line with the estimate and explanations provided at the outset and throughout?
Did you feel our services provided value for money?

Performance

How would you mark our performance and the overall service provided in/by the following?
Communication
Reliability
Professionalism
Clarity of advice and information provided
Availability
Overall quality of work
Solicitor dealing with your matter
Secretary(ies) / Assistants
Reception Staff
Southerns as a whole
Overall, how would you rate the service you received from Southerns?
Would you recommend our services to others?
Would you consider using our services again?

Final Feedback

Do you consent to your comments being used in our marketing literature (e.g leaflets and website) and if so, would you prefer them to be attributed to your name or used anonymously?(Required)
Our Locations

You can trust our specialists at Southerns Solicitors to give you outstanding, straight talking legal services at any of our nine offices across the North West – Get in touch with us today!

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