Southerns Solicitors Maintains Lexcel Accreditation

Southerns Solicitors Maintains Lexcel Accreditation

We are delighted to announce that Southerns Solicitors has once again successfully achieved Lexcel accreditation, the Law Society’s recognised quality mark for excellence in legal practice management and client care.

We are proud to have held this accreditation status for over 10 years, demonstrating our long-standing commitment to quality, compliance and exceptional client care, while also supporting and caring for our staff and ensuring their continued growth in legal excellence.

As part of the assessment process, feedback highlighted the firm’s supportive culture: “The firm has always looked after its people, and people felt well supported both in their work lives and their home lives, with the support of senior management being very much appreciated.”

What is Lexcel?

Lexcel is the Law Society’s legal practice quality standard. It recognises firms that meet high standards in areas such as client care, risk management, file and case management, staff development and regulatory compliance.

Maintaining Lexcel accreditation demonstrates our firm’s commitment to robust procedures, continual improvement and delivering a high-quality legal service to every client.

Lexcel Lead Assessor, Anne Milne said: “Standards of client care continue to be high, and the firm continues to retain and attract new clients. Levels of complaints remain low, and the use of external support to manage complaints continues to work well.”

What does this mean for our clients?

For our clients, Lexcel accreditation provides added reassurance that we operate to recognised best practice standards. It reflects our commitment to:

Delivering Excellent Client Care – Putting our clients at the heart of everything we do by listening, understanding and responding with compassion, patience and reassurance.

Managing Case Matters Efficiently and Professionally – Our teams combine specialist legal knowledge with careful attention to detail and clear guidance to deliver high-quality legal solutions.

Maintaining Strong Compliance and Risk Management Procedures – We protect your rights, resolve problems and work towards fair and practical outcomes with honesty and transparency.

Continually Reviewing and Improving our Service – Using feedback from client surveys, Google Reviews and direct client feedback to keep raising our standards.

…

When you instruct Southerns to handle your case, you can be confident that your matter is being handled by a committed, professional team who hold high standards of service.

We are proud to have achieved this recognition and remain dedicated to supporting our clients with trusted legal advice through life’s legal moments.

If you or someone you know needs legal advice or assistance, please get in touch. Call us on 01282 422711 or email: enquiries@southernslaw.co.uk